Privacy Policy
Last updated: February 2026
1. Who We Are
Move & Thrive Ltd is a physiotherapy and chiropractic clinic based in North West London. We are the data controller for your personal information. You can contact us at [email protected].
2. Information We Collect
We may collect and process the following information:
- Name, email address, and phone number
- Medical history and health information relevant to treatment
- Appointment booking details
- Payment and billing information
- Website usage data through cookies
- Correspondence and feedback you send us
3. How We Use Your Information
We use your personal data to:
- Provide physiotherapy and chiropractic treatment
- Manage appointments and bookings
- Process payments
- Send appointment reminders and relevant health communications
- Improve our website and services
- Comply with legal and regulatory obligations
4. Legal Basis for Processing
We process your data based on:
- Consent — where you have given clear consent
- Contract — to fulfil our service agreement with you
- Legal obligation — to comply with healthcare regulations
- Legitimate interest — to improve our services and communicate with patients
5. Data Retention
We retain your medical records for a minimum of 8 years in line with healthcare regulatory requirements. Other personal data is retained only as long as necessary for the purpose it was collected.
6. Your Rights
Under UK GDPR, you have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your data (where applicable)
- Object to or restrict processing
- Data portability
- Withdraw consent at any time (without affecting prior processing)
To exercise any of these rights, contact us at [email protected].
7. Third-Party Sharing
We do not sell your personal data. We may share information with trusted third parties including payment processors, email service providers, and analytics tools — only where necessary and under appropriate safeguards.
8. Cookies
Our website uses cookies to improve your experience and help us understand how the site is used. You can manage your cookie preferences at any time using the cookie banner on our website.
9. Security
We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or misuse. However, no method of transmission over the internet is 100% secure.
10. Changes to This Policy
We may update this policy from time to time. Any changes will be posted on this page with an updated date. We encourage you to review this policy periodically.
11. Contact & Complaints
For any privacy-related queries, contact us at [email protected]. You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at ico.org.uk.